Returns and order issues.

Check your order on arrival

When your order arrives, check the contents against your order confirmation. Every parcel should match the products, strengths and quantities you ordered.

Damaged, incorrect or incomplete orders

If an order arrives damaged, incomplete or different from what you ordered, contact us as soon as possible after delivery with your order number and clear photographs of the item and packaging. WhatsApp is the fastest route.

If we sent the wrong item, something is missing, or a product was damaged in transit, we will send a replacement or issue a full refund — your choice — and we cover any delivery costs involved. Do not dispose of the product or packaging until support has reviewed the request.

Why we cannot accept change-of-mind returns

Research peptides are storage-sensitive materials. Once an order has been dispatched, we can no longer verify how it has been stored or handled, which means a returned product can never be restocked or resold responsibly. For that reason, we do not accept returns or exchanges for change of mind after dispatch. What we sell must be exactly what the label says — that standard is also why we cannot take products back.

Cancelling an order

You can cancel for a full refund at any point before dispatch. Message us on WhatsApp with your order number as soon as possible — once an order has been dispatched, the sections above apply instead.

Refund timing

Approved refunds are processed to your original payment method; how quickly the amount then appears depends on your bank or card issuer. We confirm by message when the refund has been issued.

Start a request

Message us on WhatsApp at +971 52 550 6417 (the fastest route), or use the contact page or support@primepeptidesae.com. Include your order number and the name used at checkout.

Contact us on WhatsApp